Being Customer Centric
Put the customer at the centre and turn service into loyalty.
- Duration
- 1 day
- Format
- On-site workshop
Overview
Customers stay with businesses that make them feel understood. Based on the book Being Customer Centric, this program helps sales and service teams see every interaction through the customer’s eyes and turn service into loyalty and referrals.
Being Customer Centric workshop photo
What your team will learn
- Adopt a customer-first mindset
- Handle complaints and difficult customers well
- Create memorable service moments
- Turn satisfied customers into referrers
Agenda
Mapping the customer journey.
Designing great service interactions.
Handling complaints and recovering trust.
Turning service into growth.
Who should attend
- Sales teams
- Customer service teams
- Front-office and retail staff
- Relationship managers